I have been denied access to a restaurant because of my service animal. What can I do about it?
Should an individual wish to file a complaint because they feel their rights may have been violated can contact the Department of Justice or use the online form.
Where are service animals allowed?
Under the ADA, State, and local governments, businesses and non-profit organizations that serve the general public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. For example, in a hospital, it would be inappropriate to exclude a service animal from areas such as patient rooms, clinics, cafeterias or examination rooms. However, it may be appropriate to exclude a service animal from operating rooms or burn units where the animal’s presence may compromise a sterile environment.
What must I do when an individual with a service animal comes to my business?
The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed and may not be segregated from other customers.
Can I exclude an animal because another person is allergic or fearful of dogs?
No. Allergies or fear of dogs are not valid reasons for denying access or refusing service to people using service animals. Both should be accommodated by assigning them, if possible, to different locations within the room.
Am I responsible for the animal while the person with a disability is in my business?
No. The care or supervision of a service animal is solely the responsibility of his/her owner. You are not required to provide care or food or a special location for the animal.
