Welcome to Roadrunner Vamonos Service!
For Seniors & Persons with Disabilities
Roadrunner Vamonos is an Americans with Disabilities Act (ADA) mandated demand response public transportation service for people unable to independently use the fixed route bus service throughout the Roadrunner Transit Fixed Route System. Roadrunner vehicles are wheelchair accessible and are operated by specially trained drivers. In order to use Roadrunner service, you must be certified as ADA eligible, or be a Senior over 60 years of age. Eligibility is determined on a case-by-case basis. For more information about the eligibility process, call (575) 541-2777.
When planning your trip, please remember that Roadrunner Vamonos is shared-ride public transportation. You should expect that there may be other passenger pick-ups and drop- offs along the way.
The MVITT lobby will be open during the same hours as bus service hours.
Regular Hours:
Monday – Friday: 6:30 AM to 10:30 PM
Saturday: 8:30 AM to 4:30 PM
Holiday Hours:
| Holiday | Date | Service Status |
|---|---|---|
| Martin Luther King Day | Monday, January 15, 2024 | R |
| Presidents Day | Monday, February 29, 2024 | R |
| Memorial Day | Monday, May 27, 2024 | C |
| Juneteenth | Wednesday, June 19, 2024 | R |
| Independence Day* | Thursday, July 4, 2024 | C |
| Labor Day | Monday, September 2, 2024 | C |
| Indigenous Peoples' Day | Monday, October 14, 2024 | R |
| Veterans Day | Monday, November 11, 2024 | R |
| Thanksgiving Day | Thursday, November 28, 2024 | C |
| Thanksgiving Holiday | Friday, November 29, 2024 | S |
| Christmas Day | Wednesday, December 25, 2024 | C |
| Winter Holiday** | Tuesday, December 26, 2024 | S |
| New Year's Day | Wednesday, January 1, 2025 | C |
Service Levels:
R = Regular Service levels.
C = All service will be cancelled for these days; Transit buildings will be closed.
S = Saturday Service Level is offered (8:30 am to 4:30 pm.)
*July 3, 2024, will operate as a Saturday Service level ( 8:30 am to 4:30 pm.) This is due to street closures on Hadley Avenue at 5 p.m. This is not a City Holiday.
**Transit’s Winter holiday will be observed on Tuesday, December 24, 2024. December 26 will not be observed as a Transit holiday and regular service levels will operate
Reservations Line and Feedback
Reservations are accepted 7 days a week, Monday through Saturday, from 8:00 AM to 5:00 PM by calling 1-575-541-2777 or Relay New Mexico (Hearing Impaired): (800) 659-1779. Voice Calls 711 (Telecomm. Relay Svcs –TRS) On Sundays, the service does not operate. However, you can leave a voicemail for a next-day trip booking or cancellation, and one of our Dispatchers will schedule your trip and call you Monday morning to confirm your times. Unfortunately, Roadrunner Vamonos is not a same-day service, and same-day trip reservations are not accepted. All trips are required to be booked at least one day in advance. If your vehicle has not arrived by the scheduled pick-up time plus the on-time window, please call the same Reservations number you called to schedule your ride. Ask for an estimated arrival time (ETA) and the vehicle number assigned to your trip.
Subscription Service
If you have a recurring ride from the same pick-up address to the same drop-off address, you can request subscription service by contacting the reservation line. If your request is approved (please note that your subscription request may not be approved) you will be notified of a start date within ten (10) business days of your request. After your subscription start date, Roadrunner Vamonos will send a vehicle without you having to call in advance to schedule each ride.
Please notify our Roadrunner Vamonos Reservations Center at (575) 541-2777 if you have any of the following changes:
- Name
- Home address
- Mailing address
- Phone number
- Mobility device
Trip Scheduling and Negotiation of Times
To schedule a trip with Roadrunner Vamonos service, call the reservation center at 1-575-541-2777.
The Dispatcher may offer a pick-up time within one hour before or one hour after your requested pick up time (“Reservation Window”). If the Dispatcher cannot schedule a trip for you within the reservation window, it is considered a “Trip Denial” and you may report it to Customer Service even if you accept the trip time offered.
Return trips should be scheduled for the latest time you think you will be able to travel. Riders are required to schedule their trips at least 45 minutes apart from each other, which may flex based on the distance traveled. If you are ready earlier than your scheduled pick-up time, you may call to see if an earlier ride is available. If an earlier ride is not available, you will need to keep your original pick-up time.
When you call to schedule a Roadrunner Vamonos Service trip, please be prepared to provide the following information in the following order:
- Last name, first name
- Requested pick up time and date
- Exact pick up address
- Phone Number
- Exact drop off address
- Mobility device or service animal
- Total number of additional passengers
(PCAs or companions) traveling including any mobility device or service animal for the additional passengers.
IMPORTANT: When you make reservations, you must specifically request a return trip to get a return trip. Return trips are not automatically scheduled.
To qualify as an individual with disabilities, please complete the application for this service (English/Spanish)
Fax to (575) 541-2545 or Drop off:
Mesilla Valley Intermodal Transit Terminal (MVITT)
300 W Lohman
Las Cruces, NM 88005
Mail to:
Dial-a-Ride
c/o RoadRUNNER Transit
PO Box 20000
Las Cruces, NM 88004
Once an application has been approved, a rider may schedule a ride by calling 575-541-2777. Dial-a-Ride accepts next day requests for ADA registered customers. We request cancellations be made at least one hour in advance.
Where does Roadrunner Service Stop?
The mode of Roadrunner Vamonos Service is curb-to-curb: however, passengers requiring a higher level of assistance from their origin to destination, due to an impairment related condition will need to contact Roadrunner Vamonos to identify a reasonable accommodation that can be provided to assist their transportation. Roadrunner Vamonos can refuse service to a specific location that cannot safely accommodate our vehicles, such as alleys and underground parking.
Generally, Roadrunner Vamonos will only enter publicly accessible areas where our largest vehicles are not required to back up to exit and the roadways are wide enough to maneuver safely.
Roadrunner Vamonos will not enter private driveways or gated community/apartment buildings. For information on whether a specific location can be accommodated, call Roadrunner Vamonos for more information.
30-Minute On-Time Window
All Roadrunner Vamonos trips are scheduled with a 30-minute pick-up window. That means that a vehicle is considered “on-time” if it arrives at the pick-up location up to 15 minutes before, or 15 minutes past the scheduled time.
Example:
You have a pick-up scheduled for 11:00AM
The vehicle is “on time” if it arrives between 10:45AM and 11:15AM. If the vehicle arrives after the pick-up window,it is considered late.
