RoadRUNNER Transit wants to serve you. If you believe, however, that you have been denied Federal Title VI protections or benefits of RoadRUNNER Transit’s services, on the basis of your race, color, or national origin, then your written complaint may be addressed as follows:
RoadRUNNER Transit Service
P.O. Box 20000
Las Cruces, NM 88004
Phone: (575) 541-2500 or (575) 528-3227.
Title VI Complaint Procedure
If you have a complaint about our transit system or service, or believe you have been discriminated against relating to Federal Title VI protections or benefits, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please call us at 541-2500 or email Transit Services. View the following document for more information:
- Title Vi Notice English
- Title Vi Notice Español
- Title VI Civil Rights Complaint Form English
- Title Vi Civil Rights Complaint Form Español
DISADVANTAGED BUSINESS ENTERPRISE
The United States Department of Transportation’s (USDOT) Disadvantaged Business Enterprise (DBE) program seeks to ensure non-discrimination in the award and administration of USDOT-assisted contracts in the Department’s highway, transit, and airport financial assistance programs and to create a level playing field on which DBE can compete fairly for USDOT-assisted contracts.
As a recipient of financial assistance through the USDOT Federal Transit Administration (FTA), the City of Las Cruces is committed to the DBEprogram and encourages DBE participation when RoadRUNNER Transit contracting opportunities are announced.
The City of Las Cruces’ (City) Disadvantaged Business Enterprise Program was created to provide a level playing field for small minority- and women-owned companies wanting to do business with the City on projects funded wholly or in part by various U.S. Department of Transportation agencies.
Public Notice: 2024-2026 DBE Goal for FTA
Notice is hereby given that the City of Las Cruces/RoadRUNNER Transit has established an overall Disadvantaged Business Enterprise (DBE) goal for 2024-2026 of 0.0% for applicable contracts using funding assistance from the Federal Transit Administrations (FTA). Information pertaining the proposed goal and a description of the methodology is available for inspection at the Mesilla Valley intermodal Transit Terminal, 300 W. Lohman, Las Cruces NM, during regular business hours as of December 5, 2023, for 30 days. The methodology is also available as a PDF document by clicking here.
