Navigating your utilities billing and receivables can often seem daunting, especially when life throws a curveball your way. However, the City of Las Cruces is committed to providing flexible and compassionate solutions to help manage your utility bills. Whether you’re looking to smooth out your payments over the year, need assistance during a financial crunch, or seek programs specifically designed for low-income households, we have options to support you. Below, find a comprehensive guide to making your utility management simpler and more predictable.
Your Utility Connection: Simplifying Payments
Budget Plan: To avoid seasonal peaks and troughs in your utility bills, our “Bill Leveling” or “Averaging” program ensures a consistent bill amount each month. This predictability aids in better financial planning throughout the year. Discover more about this plan on our Customer Central Page.
Payment Arrangements: Customer Service encourages you to visit or call immediately to make payment arrangements if you are experiencing a financial hardship. Services that are shut off for non-payment require full payment of the past due balance plus additional fees for re-connection of those services.
Flexible Payment Solutions and Assistance Programs
Payment Plan Agreement: Find relief with a payment plan, especially if you’ve accumulated several months of utility charges. We’ll help you devise a manageable strategy to get your payments back on track.
Preferred Payment Date: For our disabled and/or elderly community members, we offer a monthly extension to align your utility bill’s due date with your Social Security or Disability benefits, ensuring your financial ease.
Casa De Peregrinos (CDP) Program: In collaboration with the City of Las Cruces, CDP extends aid to utility customers undergoing financial hardships. Starting with a consultation with our Accounts Receivable Representative, you’ll receive a referral form for CDP. After obtaining a completed voucher from CDP, bring it back to our Accounts Receivable team to process the assistance.
Promise to Pay: If you’re expecting funds but need a little more time, this option grants a two-week extension on your bill’s due date, giving you the breathing room you need.
Low-Income Heating Energy Assistance Program (LIHEAP): LIHEAP is a federally-run initiative by the State of New Mexico, offering financial assistance to help cover heating costs. For more details and application guidelines, visit the New Mexico Human Services Department’s website.
